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Provides a department with a system for tracking and resolving public complaints and concerns. Enters, evaluates, prioritizes, initiates investigations of, tracks, and helps resolve public complaints.

Work is performed with considerable independence under the direct supervision of assigned supervisor.

Associate's degree from an acredited institution.

Three (3) years of progressively responsible experience interacting with the public and resolving problems in an area to be specified by the department.

In lieu of the degree requirements additional relevant experience may be substituted on a year for year basis.

Must type at a rate of 40 correct words per minute based on area of assignment.

Must possess effective oral and written communication skills.